// SUPPORT DESK
Submit connection issues, subscription import problems, order checks, and refund questions through your account dashboard. Describe what happened and what you tried; replies will stay in the same ticket.
Sign in, open the ticket area, describe the issue, and submit your request. For account or order checks, submit the ticket from the relevant account so the records can be matched.
Response times depend on the queue and the details that need checking. Payment status or issues that require reproducing a connection problem may need further review. Check your ticket for updates, and add details to the existing ticket if you have not received a reply yet.
// CHANNEL DIRECTORY
The current way to contact support is through tickets in your account dashboard. For other channels, refer to information officially published on this site.
VPNRM has not published a support email address. Submit account, subscription, and order questions through the ticket portal; there is no need to look for an email address elsewhere.
This channel is not currently available for support requests, and no response time has been published.
VPNRM has not published a Telegram support account or group. For issues that need staff review, keep the full conversation in your account dashboard.
This channel is not currently available for support requests, and no response time has been published.
// CASE PREPARATION
Use a clear subject, such as “No routes appear after importing subscription” or “Plan status hasn’t updated after payment.” Include the following details in your message.
Include your platform, the status shown in the client, and what you’re unable to do. For connection issues, say whether all access is affected or just one international site. Include when the issue started and the route name you selected.
For subscription issues, include the import method and any error message. For order issues, provide the order number shown in your dashboard, payment method, and current order status. Before sharing screenshots, hide passwords, full subscription links, and sensitive payment details.
Mention whether you updated the subscription, switched routes, or changed your local network, and whether anything changed afterward. Include the exact error message; it’s more useful for troubleshooting than “it won’t connect.”
After submitting, return to the ticket area to check for a reply. If the issue changes or you need to share a screenshot, continue in the existing ticket to keep the history together. If you can’t sign in, check the account details and available prompts on the login page first.
Go to the login page// BEFORE YOU SEND
For initial setup, start with the Getting Started Guide and check each step in order: import your subscription, choose a route, connect, then test the connection. If setup is complete but the issue persists, note the error message and describe what happened in a support ticket.
VPNRM offers a 30-day money-back guarantee. Sign in to the relevant account, open the ticket area, and include your refund request and order details. See the Terms of Service for the full terms. Track progress in the same ticket; processing times are not guaranteed.
Start with the Plans page. Monthly subscription data resets each month on the activation date. Mid-cycle upgrades are prorated based on the remaining days. Data add-ons remain available until used and never expire. If your dashboard shows something unexpected, include the plan name and current status in a support ticket.
First, check the existing ticket for a reply or a request for more information. Keep follow-ups about the same issue in that ticket. If you’re still waiting, add any new error messages and reproduction results to keep the context together.